As our world faces this global pandemic, the veterinary community has been affected resulting in Lap of Love experiencing a higher call volume than normal. We are best able to assist pet families in need with some advance notice and planning. Please know that every single pet family is very important to us and we appreciate your patience in advance. 

We are taking extra precautions to help you and our team remain safe. The health of our doctors and our team is as important to us as it is to you; we will never send a sick doctor to your home.

Likewise, if you have a fever or respiratory symptoms, or know you have been potentially exposed, please let us know so we can make arrangements to more safely help you and your pet.

We will also be taking the following precautions to ensure both you and our team remains safe:  

1. Minimizing contact is important, so this may be the only time you won’t get a hug from us!  This is usually the most important part of our time with you, communicating our support via a hug or warm handshake, but we’re doing our best to minimize physical contact. 

2. Our wonderful doctors will do their best to explain everything they can over the phone to minimize the time spent in close contact.  This is counter-intuitive to what we usually do, and apologize ahead of time that we aren’t spending more time with you and your pet in person.  Please feel free to ask any questions you have, any concerns, or anything else you’d like to discuss over the phone. 

3. When scheduling an appointment, we will ask if you or anyone who plans to be at the appointment has had contact with anyone with confirmed COVID-19 in the last 14 days, or if anyone experienced coughing or a fever of 100.0°F in the last 14 days.

4. Our doctors take their temperature every morning to ensure we are safe to enter your home. Any doctor who has a temperature of 100.0°F or higher remains at home until their temperature returns to normal, they display no other symptoms, and are deemed safe to continue working, per CDC guidelines. 

5. If possible, please consider the opportunity to meet with our doctors outside.  This will help keep airflow to a maximum, reducing any potential exposure. 

6. Our doctors may or may not be wearing gloves or other PPE. Please share any specific questions or concerns prior to the appointment if needed.

7. We will be temporarily discontinuing hospice appointments at this time to help reduce the risk of exposure to our doctors.   

8. Lastly, please let us know if you do not wish to have a pawprint, hair clipping, or booklet left for you.  We completely understand whatever you choose.