As our world faces this global pandemic, the veterinary community has been affected resulting in Lap of Love experiencing a higher call volume than normal. We are best able to assist pet families in need with some advance notice and planning. Please know that every single pet family is very important to us and we appreciate your patience in advance.
We are taking extra precautions to help you and our team remain safe. The health of our doctors and our team is as important to us as it is to you; we will never send a sick doctor to your home.
We will also be taking the following precautions to ensure both you and our team remains safe:
1. Our doctors take their temperature every morning to ensure we are safe to enter your home. Any doctor who has a temperature of 100.0°F or higher remains at home until their temperature returns to normal, they display no other symptoms, and are deemed safe to continue working, per CDC guidelines.
2. When scheduling an appointment, we do ask that you inform us if anyone who plans to be present at the time of the appointment have tested positive or been symptomatic for COVID-19 within 10 days, and whether anyone present at the time of the appointment is under quarantine. We kindly ask that your family inform us if these circumstances change so that we may determine the safest way to help.
3. If possible (and weather permitting) please consider the opportunity to meet with our doctors outside. This will help keep airflow to a maximum, reducing any potential exposure.
4. Minimizing contact is important, our wonderful doctors will do their best to explain everything they can over the phone to reduce the time spent in close contact. This is counter-intuitive to what we usually do, and apologize ahead of time that we aren’t spending more time with you and your pet in person. Please feel free to ask any questions you have, any concerns, or anything else you’d like to discuss over the phone.
5. This may be the only time you won’t get a hug from us! This is usually the most important part of our time with you, communicating our support via a hug or warm handshake, but we’re doing our best to minimize physical contact.
6. We have had to limit our normal practices, just as so many have, by temporarily discontinuing hospice appointments at this time. This is in effort to be present and available for the increased need to provide beloved pets with peace at home.
7. Per our company policy, and in order to keep your family safe, our doctors will be wearing a mask; some have also chosen to wear face shields, gloves, or other PPE based on their personal comfort level.
8. If possible, and for the safety of everyone, if families wish to remain within 6 feet during the appointment, it would be appreciated if everyone would consider a face covering. We are very sensitive to the fact that it is difficult to cry and kiss your pet with a mask, we are happy to step out of the home and give your family some time to say goodbye without masks during the appointment. Please talk to the doctor about this, we want this experience to be as loving and family-focused as possible for everyone, including your pet! Please share any specific questions or concerns prior to the appointment if needed.
9. We also hope to promote a no-touch payment transaction, and most importantly, this also encourages that your family is able to focus solely on your loved one during our time together.
10. Lastly, please let us know if you do not wish to have a pawprint, hair clipping, or booklet left for you. We completely understand whatever you choose.