Emergent veterinary care is generally considered an essential business.  We feel strongly about doing our part at such an unprecedented time, and will continue to help families and pets around the country wherever possible.  We are taking extra precautions to help you and our team remain safe.

The health of our doctors and our team is as important to us as it is to you; we will never send a sick doctor to your home.

Likewise, if you have a fever or respiratory symptoms, or know you have been potentially exposed, please let us know so we can make arrangements to more safely help you and your pet.

We will also be taking the following precautions to ensure both you and our team remains safe:  

1.  Minimizing contact is important, so this may be the only time you won’t get a hug from us!  This is usually the most important part of our time with you, communicating our support via a hug or warm handshake, but we’re doing our best to minimize physical contact. 

2.  Our wonderful doctors will do their best to explain everything they can over the phone to minimize the time spent in close contact.  This is counter-intuitive to what we usually do, and apologize ahead of time that we aren’t spending more time with you and your pet in person.  Please feel free to ask any questions you have, any concerns, or anything else you’d like to discuss over the phone. 

3.  If possible, please consider the opportunity to meet with our doctors outside.  This will help keep airflow to a maximum, reducing any potential exposure. 

4.  This isn’t typical at all, but given the situation, we may be wearing gloves and/or other PPE (personal protection equipment).  Hopefully, that’s ok with you.

5.  We will be temporarily discontinuing hospice appointments at this time to help reduce the risk of exposure to our doctors.   

6.  Lastly, please let us know if you do not wish to have a pawprint, hair clipping, or booklet left for you.  We completely understand whatever you choose.